Frequently Asked Questions
Unfortunately after a lot of soul searching we have taken the difficult decision to temporarily close our holiday lodges until May. We will continue to monitor the situation, as it may be necessary to extend this closure further. We know how disappointing this will be for those of you who have booked with us, but feel this is the right thing to do to ensure the safety of our visitors, staff and the local community. We will contact all of those affected in chronological order. The online booking facility has been withdrawn for April and May. We hope the tide will soon turn on this situation, and we look forward to welcoming you all back to enjoy your holidays by the sea. In the mean time please stay safe, stay healthy, stay at home!
Are you open all year?
No, we are seasonal; we open from mid-March to the end of October.
What time am I able to check in?
You are able to check into your accommodation from 3pm, however if you arrive earlier and your lodge is ready you are more than welcome to go straight in. You can arrive as late as you like, we will provide you with a code for the site entry barrier and lodge key locker.
What is included in my accommodation?
All of our lodges are fully equipped for a self-catering holiday, they include:
- Freeview TV, gas and electric. Fitted kitchen with microwave, dishwasher, gas cooker, full size fridge, cutlery and pots and pans.
- Bed linen and towels are included in Osprey, Avocet, Puffin, Razorbill, Gull and Jay. However, we only supply duvets and pillows in Owl and Raven so for these lodges you have to bring your own bed linen i.e. duvet cover, sheets, pillow cases and towels.
Can we bring our dog?
Dogs are permitted in Owl, Raven, Razorbill, Puffin and Jay. There is a £20 charge per booking.
Do your lodges have a sea view?
All of our lodges have wonderful views overlooking the Beach, Sea and Lyme Bay. The beach is a 2 minute walk from your accommodation.
What facilities do you offer?
We have a launderette which is free for our guests, free car parking in the beach car park for the duration of your stay and free WIFI for up to 2 devices.
We are a very quiet park and do not have a club house, however there is The Sea Shanty Café just down the hill offering cooked food, snacks, drinks. There is also a shop selling beach goods, soft drinks and ice-creams.
Do you have a minimum stay?
Yes, our minimum stay is 3 nights by arrangement; however we prefer to keep to full weeks especially from May to the beginning of September.
Can I park next to my accommodation?
Most of our lodges have parking next to them and for those that don’t (Owl and Raven) parking is nearby.
Is there somebody to help with any problems I may have during my stay?
Our office, situated in the beach carpark, is manned from 8.30am to 4.00pm every day. If you have an emergency outside of these hours there is an emergency telephone number on our answer phone message.
Tower Services, Seaton Down Hill, EX12 2TF
Tesco Filling Station – Harbour Road, Seaton, EX12 2PB
Tesco, Harbour Road Seaton, EX12 2PB
Waitrose, Stowford Rise, Sidmouth, EX10 9GA
Holiday Park Office – 01297 680226 (Office Hours Only)
Sea Shanty Holidays – 01297 625710 (Office Hours Only)
Sea Shanty Holidays – 07926 523 322 (Emergency Only)
Seaton & Colyton Medical Practice – 01297 20877
Townsend House Medical Practice – 01297 20616
Sidmouth Health Centre – 01395 512601
Mydentist Seaton – 01297 20170
Merryfield Dental Practice Sidmouth – 01395 579932
Honiton Hospital – 01404 540540 (Minor Injuries Unit 08:00 – 22:00)
Royal Devon & Exeter Hospital – 01392 411611 (24hr A&E Department)
Coombefield Veterinary Surgery – 01297 630500
Sidmouth Veterinary Practice – 01395 514697
Taxi – Karen’s Cars – 01297 680400 / 07557 044 580
Seaton Tourist Information – 01297 300390
Sidmouth Tourist Information – 01395 516441
Devon & Cornwall Police – 101 (Non Emergency Calls)
NHS Direct – 111
Police, Ambulance, Fire Service & Coastguards – 999 (Emergency Calls)